Cancellation, Refund & No-Show Policy
This policy describes how MIHAN handles cancellations and no-shows during the Nagpur pilot.
Before confirmation
A booking is confirmed only after the maid accepts your selection. Before acceptance you may choose a different maid or let the request lapse; no confirmed obligation exists yet.
After confirmation, before service start
Either party can flag a problem:
- Customer: use \"Maid didn't arrive\" if the confirmed maid does not show up. - Maid: use \"Customer unavailable / can't get Start PIN\" if the customer cannot complete the in-person start.
These reports are recorded as evidence for review. They do not automatically assign fault, and they do not trigger automatic fines, refunds, payout deductions, suspensions, or ranking penalties. Live trip location (shared only for the confirmed booking, and only until service start) may be used as part of the evidence review.
After service start
Once the Start Service PIN is verified, the service is considered started. Completion follows the normal confirm flow. Issues after start should be reported through support with your booking details.
Refunds and credits
Payment and refund outcomes depend on the applicable purchase or service terms and a support review of the evidence (booking records, PIN verification, trip tracking, and chat history). We do not promise automatic refunds. If a review finds in your favour, remedies may include request credits or other resolution at MIHAN's discretion.
Contact
To report an issue or ask about a refund, email help@mihanmaids.in with your booking details.
Last updated: August 2026.